The centre of your operation.

Manage every aspect of your business with ease

iTraffic provides tools to improve customer service, streamline sales, manage resources effectively and reduce manual work.

Travel agencies generally handle the same information, but manage it in their own way. These differences depend on the company's structure and the tools available to automate tasks.

The main goal of an organisational restructuring is to optimise employees' work, improve customer service and reduce operating costs. This can bring challenges: staff may reject changes to their roles, resist changes out of fear of losing their jobs, struggle with structured work or fail to cooperate. Managers therefore need to understand the importance of following the agreed plan and use their leadership to support it.

To optimise work, each person's role must be clearly defined, avoiding duplicated or unnecessary tasks. Systems generally help achieve this. Information needs to flow between departments, especially in large companies where sales, operations and administration depend heavily on each other. Information generated in one department is used by another to make decisions or carry out its work. For example, when an agreement is reached with a transport company, hotel or other service provider, details of the services and retail prices must reach Sales quickly and clearly. With that information, Sales can do its job: sell.

Available ITRAFFIC features.

Core information

• Create and update customer records.
• Create and update supplier and service provider records.
• CRM.

Agreements

• Load your own products (rates and allotments).
• Load third-party products (rates and allotments).

Rate sheets

• Look up rates, allotments and products.
• Add and update costs and rates.
• Manage allotments and free-sale inventory.
• Build and manage your own packages.
• Third-party packages.
• Air or ground routes.

Bookings

• Sales management and administration.
• Sell excursions, transfers, accommodation and other services.
• Prepare quotes for excursions, transfers, accommodation and other services.
• Import tickets through the Amadeus or Sabre interface.

Operations

• Send requests to suppliers.
• Deduct air or ground allotments.
• Receive and update the status of each request.
• Send information to destination operators and/or dispatch teams.
• Automatically issue vouchers.
• Track issued vouchers.
• Supplier payment due dates.
• GDS interfaces.

Operations desk

• Quick sales.
• Daily service schedule.
• Assign guides.
• Assign vehicles.
• Allocate variable costs across the bookings involved.
• Issue service orders.
• Issue itineraries.
• Create signs.
• Browse by service, vehicle or all operations.

Administration

• Record payments received and print receipts (against ledger accounts, cash, credit cards, cheques on hand, etc.).
• Invoice using booking data (electronic, fiscal printer or manual).
• Withholding workflows under RG3450.
• Customer statements and balances.
• Statements linked to bookings.
• Ongoing tracking of expected costs.
• Track supplier payments, whether linked to bookings or not (e.g. ROLLING TRAVEL or TELEFONICA).
• Set up payment workflows using payment authorisations.
• Daily cash receipts and disbursements.
• Supplier statements.
• Accounting reports; create, update and delete chart-of-accounts entries.
• Payment orders.
• Purchase VAT subledger.

Reports

• Rate sheets and price-entry checks.
• Tour operator rooming lists.
• Transport (air and ground).
• Transport and hotel allotments.
• Bookings and costs.
• Expected costs.
• Commissions.
• Quote statistics.
• Account statements, etc.

Statistics and reporting system

The system offers more than 250 report types covering recorded data, sorted by different criteria and tailored to the recipient. Reports can include passenger rooming lists, rates, statistics, labels, immigration cards and other information.

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